Terms & Conditions of Sale

Shipping

In-stock items ship within 1 business day (excluding weekends and holidays). Transit times will vary depending on delivery location and shipping method.  If you have items on your order that are not in stock, we may hold your order until all items are available to minimize shipping costs, or we may dropship the out-of-stock items directly from the manufacturer.   If you have questions about how quickly your order will ship, give us a call at 800-235-2952.  Our customer service staff will be glad to tell you the availability, or possibly suggest a similar product that is in stock. 

Please note, that a shipping notice for drop shipped items will not be provided.  Please contact customer service to obtain this tracking information.

Charges vary according to the size, weight, and shipping address of your order.  To minimize shipping costs, we have negotiated discounted rates with UPS, FedEx, and USPS, and your options will be shown during checkout. Some large and heavy items require shipping via motor freight.  A freight rate will be quoted in checkout for standard dock-to-dock deliveries, but some items and shipping destinations may require additional charges.  We will review your order and contact you with any questions. 

*Please note: Due to the variation in product sizes and weights, we may need to adjust the shipping method. If there is a change in the shipping cost, we will contact you for approval before processing the order.

Additional Charges

Some orders may be subject to additional charges for several reasons, such as:

• Product size or weight
• Hazardous materials
• Delivery location circumstances
• Manufacturer restrictions and guidelines

If your order requires additional charges, we will contact you via email for approval. 

Payment Options

We accept payment via check, ACH, and credit cards (Visa, MasterCard, American Express, and Discover)

Net 30 terms are available with approved credit.  Please contact us to apply for terms

Past due invoices will incur 1.5% interest monthly. 

Pricing

Pricing does not include freight or any applicable sales tax.   These will be calculated during the checkout process based on the items selected and the shipping location.

Prices are subject to change without notice.

Returns

If you are not completely satisfied with a product, simply call, or email our customer service department for a credit or refund within 30 days.  Items returned after 30 days in resalable condition will be subject to a restocking fee of 15%. Returns will not be accepted after 60 days.

All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Returns without a valid RMA number will not be credited.

Items must be in the original manufacturer’s packaging and in a resalable condition.  Always ship the items within a separate box to ensure the manufacturer's product packaging is not damaged. 

The package is your responsibility until it arrives at our facility, so it is in your best interest to ship with tracking information (UPS/FedEx), and adequately insure the contents in case of damage.

If you receive an item as the result of Electro-Medical's error, we will pay for the return shipping expense and no restocking fee will be applied.  If you make an error, you are responsible for return shipping.

Damaged or incomplete shipments
In the event of damaged delivery:
- Indicate damage on the delivery bill and have it signed by the driver.
- Immediately contact our Customer Service Department to have a replacement order sent.

Damaged deliveries must be reported to us within 10 days, otherwise, no credit will be issued.

For sanitary reasons, we are unable to accept returns on personal hygiene products that have been opened.

Instructions for return:

• All returns must be in original packaging and received in new and resalable condition.
• Use proper packaging to protect the items during shipping back to Electro-Medical.
• Write the Return Merchandise Authorization (RMA) number on the outside of your return shipment.
• Do not place stickers or shipping labels on the original manufacturer’s package.
• All return shipping must be freight prepaid. We cannot accept COD deliveries.
• Once items have been received, inspected, and confirmed to be in resalable condition credit will be issued.
• If the item(s) is not returnable, a representative will contact you explaining why the item(s) cannot be accepted.
• Items that have been rejected by our Returns department can be returned to you at your expense.
• Non-returnable items will be held for 30 days and then disposed.
• Please keep all return tracking information for your records.

Product Warranty

Manufacturer warranties typically are a minimum of 1 year (excluding disposable/sanitary items, items that have shorter use time frames, etc).   We reserve the right to repair or replace warranted products at our discretion.