Frequently Asked Questions

How long will it take for my order to reach me?

When will my order ship?

What if I receive something that I am not satisfied with?

I don't feel comfortable giving my credit card information over the Internet. How can I place an order?

How much is my shipping and handling going to be?

How do I request a sample?

Can I purchase quantities that are below those shown in the pricing?

Can I get a quote for quantities greater than what are offered on this site?

I have a problem with my order. Who do I call to have this problem fixed?

I want to change my order. How do I do this?

Privacy Policy

How long will it take for my order to reach me?

The delivery times vary according to the destination, the products ordered, and the method used to ship your order. Most orders are shipped from our Marietta, GA facility, but we do often drop ship items directly from the manufacturer. 

When will my order ship?

In-stock items ship within 1 business day (excluding weekends). Please allow an additional 3-7 business days for delivery of in-stock items. If you have items on your order that are not in stock, we may hold your order until all items are available to minimize shipping costs or we may drop ship the out-of-stock items directly from the manufacturer.  If you have any questions about how quickly your order will ship, just give us a call at 800-235-2952.  Our customer service staff will be glad to tell you the availability, or possibly suggest a similar product that is in stock. 

Please provide your email address to receive a ship confirmation notice with tracking information. Please note, that a shipping notice for dropshipped items will not be provided.  Please contact customer service to obtain this tracking information.

What if I receive something that I am not satisfied with?

At Electro Medical we guarantee your satisfaction! If not, we will cheerfully replace the item(s) or refund your money. See Returns and Exchanges for additional information on our return/exchange policy.

I don't feel comfortable giving my credit card information over the Internet. How can I place an order?

The electro-medical.com website uses the latest in security technology to ensure your sensitive information is protected. However, you may also place an order toll-free at 1-800-235-2952.

How much is my shipping and handling going to be?

Charges vary according to the size, weight, and shipping address of your order.  To minimize shipping costs, we have negotiated discounted rates with UPS, FedEx, and USPS, and your options will be shown during checkout.

Some large and heavy items require shipping via motor freight.  A freight rate will be quoted in checkout for standard dock-to-dock deliveries, but some items and shipping destinations may require additional charges.  We will review your order and contact you with any questions. 

For International orders, freight charges are dependent upon the weight and dimension of the package. If you live outside the U.S. please call your order in at 1-800-235-2952, or email us at info@electro-medical.com.  The customer is responsible for paying all duty and import taxes.

How do I request a sample?

To request a sample of our product offerings, call 1-800-235-2952 or email info@electro-medical.com Include the sample part number and mailing address. Please note, that some products are not available for sample.

Can I purchase quantities that are below those shown in the pricing?

It really depends on the product.  Give us a call or email us with the item(s) and we will do our best to accommodate your request.

Can I get a quote for quantities greater than what is offered on this site?

We will gladly provide pricing for quantities above those shown. You can obtain a quote by using any of the following methods:

1. E-mail our Customer Care Department now at info@electro-medical.com
2. Fax our Customer Care Department 24 hours a day at 770-926-4022.
3. Call our Customer Care Department at 1-800-235-2952 between (9 AM - 5 PM EST). (We do Close for Lunch from 12 to 1 pm EST)

I have a problem with my order. Who do I call to have this problem fixed?

We are very sorry this happened and we want to correct your problem right away. Please contact one of our Customer Care Representatives at 1-800-235-2952 or fax us at 770-926-4022.

I want to change my order. How do I do this?

Call a representative ASAP at 1-800-235-2952 (9 AM to 5 PM EST) and we will make the changes to your order.  (We do Close for Lunch from 12 to 1 pm EST)

Privacy Policy

You can visit this site and find out about our products and services without giving us any information about you.

If you do provide personal information, such as name, address, e-mail, telephone, and fax numbers, as well as health information about yourself we will not disclose (share, sell or divulge) it to external organizations unless we have informed you, been authorized by you, or are required to do so by law.

Privacy promise

While information is the cornerstone of our ability to provide superior service, our most important asset is our customers' trust. Keeping customer information secure, and using it only as our customers would want us to, is a top priority for us at electro-medical.com. Here then, is our promise to our customers:

• We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
• We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services, and other opportunities, and administering our business.
• We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
• We will not reveal customer information to any external organization, unless we have previously informed the customer in disclosures or agreements, have been authorized by the customer, or are required by law.
• We will not use or share - internally or externally - personally identifiable medical information for any purpose other than as disclosed to the customer when the information is collected, or to which the customer consents.

We will continuously assess ourselves to ensure that customer privacy is respected. We will conduct our business in a manner that fulfills our Promise.

Security technology we use

We use state-of-the-art technology to protect your data from unauthorized third parties. Currently, electro-medical.com uses Secure Socket Layer (SSL) software to protect your data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name, and address as it is transmitted over the Internet.

What information do we collect and how do we use it

• When you purchase non-prescription products from us, we need to know your name, e-mail address, ship-to address, phone number, credit card number and expiration date, and billing addresses. This allows us to process and fulfill your order and notify you of your order status.
• When you order a prescription item, we may need to know all of the information stated above, as well as your prescribing doctor's name and telephone number, your gender, and date of birth.
• We may also use the information we collect to occasionally notify you about important functionality changes to the website, new electro-medical.com services, and special offers we think you'll find valuable. If you would rather prefer not to receive this information you have the option to unsubscribe at any time.

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Receiving e-mail

electro-medical.com will contact you by e-mail when you register, to respond to any questions you may send us via email, or if there is a problem with your order. (If there is a problem and we are not able to contact you by email, we may contact you by telephone).

If you are interested, we can also send you e-mail communications to provide information that we think you will find useful, including announcements about new products and services from electro-medical.com, as well as communications on behalf of third-party companies who offer products and services we think would be of value to you. It is our policy to send such e-mail only to customers who explicitly give us permission to do so. In every such e-mail message, we will also have instructions on how to unsubscribe so that you will not receive any such messages from electro-medical.com in the future if you do not wish to. See the following section.

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Declining to receive e-mail

When you register with electro-medical.com, you have the option to receive an e-mail with information, which we think you will find useful, including announcements about new products and services from electro-medical.com, as well as communications on behalf of third-party companies who offer products and services we think would be of value to you. If you decide later that you would rather not receive such an email, simply visit your account page to change your preferences. Make sure to change your preferences for each account or e-mail address you have with us.

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Account revisions

You may correct and update your personal information at any time. All you have to do is go to your account page on our site.

Your consent

By using the electro-medical.com website and the services available to you on our site, you consent to our collection and use of your information as described above. If we decide to change our privacy policy, we will post the changes on this page so that you are always aware of our policies.

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Links to other sites

We provide links to a number of other sites that we believe can offer you useful information and services. However, we are not responsible for the privacy policies or any actions of any third parties who control the activities of such third-party sites. We suggest contacting the relevant parties controlling these sites or accessing their on-line policies for the relevant information about